Terms & cancellation policy

1. Scope

These terms apply to all appointments booked through this website and to the services of [Firmenname bzw. Vor- und Nachname des Inhabers] (“we”) for customers (“you”).

2. Booking request and contract

By sending the booking form you make a binding request for the chosen services, barber and time. Appointments can be booked online at least 4 hours and at most 60 days in advance.

The barber accepts or declines the request within 12 hours; you are informed by email. If the barber does not answer in time, the request expires. The contract is concluded on acceptance; the appointment is firmly reserved once the deposit is paid (section 3).

3. Deposit

After acceptance you pay a deposit of €10. It is fully deducted from the price of the services; you pay the rest at the shop. Payment is due within 24 hours of acceptance and at the latest before the appointment; otherwise the reservation lapses and the slot is released.

4. Cancellation by you

• Up to 24 hours before the appointment you can cancel free of charge; a paid deposit of €10 is refunded in full.
• Later than 24 hours before, you can still cancel, but the deposit is kept as compensation for the reserved slot.
• Online (via the link in your confirmation email or your account) you can cancel up to 2 hours before the appointment. After that, please contact the shop directly (phone: [Telefonnummer]).
• A request that has not been accepted or paid yet can be withdrawn free of charge at any time.

5. No-show and lateness

Not showing up counts as a cancellation less than 24 hours before – the deposit is kept. If you are considerably late, the service may be shortened or cancelled. [Define the tolerance, e.g. 15 minutes]

6. Cancellation by us

If we have to cancel an appointment (e.g. due to illness), we let you know as early as possible and refund a paid deposit in full.

7. Prices and payment

All prices are final prices including VAT. Prices marked “from” on the website are minimum prices; the exact price of your booking is shown before you send it and is binding. The remaining amount is paid at the shop. [Accepted payment methods at the shop]

8. Loyalty programme

With a customer account, completed visits count: after 10 visits you get 50% off the services of your next booking. The discount is reserved automatically when you book and redeemed when that appointment is completed; if the booking is cancelled or declined, it becomes available again. It is not transferable and cannot be paid out in cash. We may change or end the programme for the future; discounts already earned remain valid.

9. Customer account

The customer account is optional and free. You can delete it at any time in your profile. Future appointments are then cancelled; section 4 applies to the deposit.

10. Demo mode

Note: this installation runs in demo mode. No real payments are made; “Simulate payment” confirms the appointment without any money being transferred. Appointments booked in demo mode are test bookings.

11. Right of withdrawal

[Clarify with legal advice whether and how a right of withdrawal applies to service appointments booked online (§ 312g BGB) and add instructions and a model form if needed.]

12. Liability and final provisions

We are liable without limitation for intent and gross negligence and for injury to life, body or health; otherwise in accordance with the statutory provisions. German law applies. Should individual provisions be invalid, the validity of the remaining provisions is unaffected. [Check with legal advice]